Tax

[balbyrover]

You are deluded if you think you'll get any kind of gesture of goodwill from HMRC. You'll get what you are owed and that is that.

I don't think it is deluded. I expect that they probably will try fob me off with a apology. But its up to me whether i try push the matter further.
It has inconvenienced me massively and whilst i understand that i may only be owed £84.40 i still want to speak with somebody of authority.
I don't think it makes me deluded and i also don't think im being unreasonable.

You clearly don't understand how HMRC work. They made an error and they've sorted it, prettty much like you had absolutely no clue how tax worked and now feel like your some kind of expert due an apology and an enhanced payment. You are wasting their time, and your time and energy.

Youll be better off spending your time educating yourself on the basics of how personal tax works, so that you don't have to rely on an untrained overworked call centre monkey giving you a bit of dud advice and leaving HMRC to spend their time collecting the millions of unpaid tax kicking around.

Edit - how has it inconvienced you massively? You paid a tiny bit more than you should which you'll get back? And that isn't even always the fault of HMRC, more on employers and previous employers not issuing documents quick enough.

Which is why i asked.  I had a basic understanding and haven't once said i am a expert.
It is basic customer service and i was misadvised which im not happy about. I have not asked for "enhanced payment."
I think your reply is quite snotty really.
Thanks for the decent posters though who've answered.

You are not a customer of HMRC, they have no Customers, they are basically a collection agency

Fair point. Lets go with poor service then.

[balbyrover]

Still no call back as promised. Called them and the complaints team have gone home but have apparently noted to say they will be looking into it.

[Jenny]

They are probably diverting resources to real issues.

[Syme]

IR35 being one that immediately comes to mind

[balbyrover]

They are probably diverting resources to real issues.

Maybe.. anything else smart to say yet?
You used to be a decent poster.. now you just try and jump down peoples throats. Must make you feel better about your own shitty life. 

[Jenny]

They are probably diverting resources to real issues.

Maybe.. anything else smart to say yet?
You used to be a decent poster.. now you just try and jump down peoples throats. Must make you feel better about your own shitty life. 

I'm just giving my opinion and trying to manage your expectations. I've had extensive dealings with HMRC for the past 13 years and unfortunately they are more stretched than they have ever been, have no resource and don't train their staff to an adequate standard meaning that sometimes mistakes happen.... I have to correct my own tax bill pretty much every year, but I know that kicking up a fuss and complaining doesn't really resolve anything - they have far bigger fish to fry and it's quite right that they should be focusing their attention on collecting the billions of pounds of unpaid tax in the country rather than doing extensive investigation every time a call centre monkey answers a question wrong.

They might call you back and apologise, but it probably won't stop the same person from making a similar mistake, make them train their staff any better or result in any kind of compensation.

We are not customers of HMRC therefore they probably care very little if anyone slags them off on the internet, so they won't move quickly to quash any ill feeling towards them.

I'd take it on the chin, don't waste your energy on chasing them and use the millions of income tax calculators on line to see what you should have paid using your salary details and tax coding. Far more reliable than HMRC unfortunately.

[Sprotyrover]

Chuffing Spiders! Balby rover you need to grow up a bit,put your dummy back in and stop winding folks up who are trying to be helpful.

Oh and by the way the last organisation you want to be upsetting is the inland revenue.

When dealing with them it's best to keep a very low profile.

[Dagenham Rover]

If they have said a supervisor/team leader/complaints will  call back, in my experience the chances are they will, but not always in the timescale hoped for or told to you,  however you won't get bugger all free gratis as such, the letter of the rules will be applied.  a cock ups a cock up so to speak sorry but this is what happens, somebody might say sorry on the phone but thats about it
 
I won my little argument with them on my Dads estate purely because I as the executor put an  advert  in the local paper which by law   put a time limit on things even for them, tbh I didnt even get an apology from them for even trying to claim outside the limits,  I just got a letter saying due to the time lapse we won't pursue this matter,  any outstanding amount on the estate is waived.

 No extra payment no real apology no nowt I'm afraid thats how it works

[BobG]

Just wait until you fall out with a solicitor Balby! Now that's a challenge and a half that is.

Cheers

BobG

[balbyrover]

Just recieved a call back. They've accepted full responsibility and apoligised,they've awarded me £150 in compensation.
So my calls were worth it and maybe I'm not so deluded as Jenny alluded too.Couldn't be bothered arguing anymore so accepted. The lady who resolved it was very helpful.

[Syme]

Just recieved a call back. They've accepted full responsibility and apoligised,they've awarded me £150 in compensation.
So my calls were worth it and maybe I'm not so deluded as Jenny alluded too.Couldn't be bothered arguing anymore so accepted. The lady who resolved it was very helpful.

Well played sir. That's a very unexpected outcome.

[balbyrover]

Just recieved a call back. They've accepted full responsibility and apoligised,they've awarded me £150 in compensation.
So my calls were worth it and maybe I'm not so deluded as Jenny alluded too.Couldn't be bothered arguing anymore so accepted. The lady who resolved it was very helpful.

Well played sir. That's a very unexpected outcome.

Suprised me too..the lady who took on my complaint was a customer service manager and she was brilliant in fairness. 
Couldn't apoligise enough,says it will be dealt with internally and said as a compensation for the misunderstanding will transfer/or send me a cheque for the £150. The phone call took 3 minutes and happy parties all round.

Just goes to show,if you think you've got a case. Pursue it.

[idler]

The only problem is Balby, I've done nothing wrong either but my taxes are going towards your £150. 😉

[balbyrover]

The only problem is Balby, I've done nothing wrong either but my taxes are going towards your £150. 😉

Lol. I was waiting for somebody to post that.. just highlights the joke of a system that is in place though really.

[idler]

Back in 2003 I took redundancy and had got divorced some 7 years previously. This meant that my old works pension would die with me as a spouse benefitted but not children after 18 months.
I got a decent lump sum and started drawing my pension monthly as I was 55. I was going out with a lady that was the same age and she started collecting a pension from Granada TV. as she was the same age. She commented that she was paying tax on her pension and I wasn't on mine.
I wrote to the tax office giving details of my employment, all dates and NI number etc.
The following week they wrote back and asked very sharply for all the details that I had just supplied.
I sent these back informing them that I had sent them that I had provided them in the letter that they were contacting me about. I started having tax deducted from that time. Some months later I rang and asked about paying any arrears for the period that none was deducted. I never heard back so rang and spoke to a chap. He didn't reassure me much when thanking me for my honesty but said, " Don't worry someone will contact you, maybe not this year, maybe not next but you have told me".
A year later I contacted them again by letter and no response.
I gave it up as a bad job then but have kept every pay slip P60 and my last P45 just in case but imagine that it has gone past a date for them to bother after nearly 14 years.
It hasn't given me much faith in the system.

[ravenrover]

As a nipper my Dad who worked at Broddy, had a dispute with them. He couldn't find the one pay slip he needed. In those days the payslip was like a long ribbon affair and I can still see him pinning every payslip after that on a wire under the sink he never threw another one away after that