0 Members and 1 Guest are viewing this topic.
Usual Comet/Currys/Pc World service. I despair at them!Don't buy from any of those chains again, and if you have any issues, afterwards with your laptop, give me a shout!
Bought an Acer Laptop from Comet on York Rd on 03 Jan this year, yesterday keys 'M' 'I' 'J' 'K' decoded not to work.Well, I say not work, 'M' will not work one minute then type of 'M's with no notice, and the 'I,J,K' characters work until they are used in conjunction with the Caps lock , at which point they dont want to know.Anyway, I digress.Returned Laptop to Comet today who have decided to send away for repair with MINIMUM 21 day turn around - the unhelpful staff member on the front desk offered no more than a few grunts and practically accused my of pouring something over the keyboard and stated they'll only send it off once and 'see how it goes'.I wouldnt mind but our lass uses that Laptop for work and we are now stuck without one for atleast 3 weeks.My point being, if this Laptop comes back and still has this fault, am I entitled to a refund/ new replacement given the fact I gave them chance to rectify the defect? Comet themselves would not give me a straight answer. Will not buy anything from the lot again, thats for sure.