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Looks like this was one Hastings battle that Billy didn't conquer.
I had similar with mortgage company recently. Finally got to pay the Mortgage off (early) and nationwide wanted to charge me £50 as an admin fee. At no point in all the years of me having a mortgage with them was this ever mentioned. In fact, one year before paying it off I took advice from One of their mortgage advisers to inform her that we intended to pay the mortgage off. She did not mention admin fees either. A suitably worded email to their customer relations dept got it sorted though. I’d imageine there are plenty that just pay it though.
Zero value in any insurance. It’s the biggest scam going.