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What are you all talking about?....... there's no issue here, it's just all your opinions...... we have letters praising our facilities.
The reality is that people have been complaining about the catering in the concourses for years and nothing has improved. That's the reality.
Quote from: ian1980 on September 05, 2017, 11:37:49 pmWhat are you all talking about?....... there's no issue here, it's just all your opinions...... we have letters praising our facilities.I note that this particular comment is obviously aimed at me. But your hypocrisy speaks volumes. For someone who works for a subcontracting company at the Keepmoat you were quick to argue their case, yet you're happy to bash another subcontractor at the Keepmoat.As for your misinterpretation of what I've put on this particular thread let me spell it out for you simple terms. I've probably spoken to the club about this topic more than any other supporter, and I've done it consistently for quite a few years now trying to force through improvements . However the point I've made on here is that just being armed with an opinion is never going to prove your argument especially when they can support their argument better than you can. They do have letters of support and emails from other supporters who aren't happy with the content of this thread. It doesn't matter whether you believe that or not they do have them.Furthermore they also have CCTV coverage that can more accurately measure the time taken to serve individual customer. Yes the queues can build up but how can you argue when the evidence is put before you? They also employ mystery shoppers to gauge the service levels and have senior staff patrolling the concourses to identify the hot spots.The points I have made is that the club are well aware of the situation, they are not hiding or shirking from their responsibility (why would they?) but if you intend to offer criticism at least do it with a level head, sarcasm is easy.
Quote from: silent majority on September 06, 2017, 05:42:43 pmQuote from: ian1980 on September 05, 2017, 11:37:49 pmWhat are you all talking about?....... there's no issue here, it's just all your opinions...... we have letters praising our facilities.I note that this particular comment is obviously aimed at me. But your hypocrisy speaks volumes. For someone who works for a subcontracting company at the Keepmoat you were quick to argue their case, yet you're happy to bash another subcontractor at the Keepmoat.As for your misinterpretation of what I've put on this particular thread let me spell it out for you simple terms. I've probably spoken to the club about this topic more than any other supporter, and I've done it consistently for quite a few years now trying to force through improvements . However the point I've made on here is that just being armed with an opinion is never going to prove your argument especially when they can support their argument better than you can. They do have letters of support and emails from other supporters who aren't happy with the content of this thread. It doesn't matter whether you believe that or not they do have them.Furthermore they also have CCTV coverage that can more accurately measure the time taken to serve individual customer. Yes the queues can build up but how can you argue when the evidence is put before you? They also employ mystery shoppers to gauge the service levels and have senior staff patrolling the concourses to identify the hot spots.The points I have made is that the club are well aware of the situation, they are not hiding or shirking from their responsibility (why would they?) but if you intend to offer criticism at least do it with a level head, sarcasm is easy.Check the CCTV from the west stand at week.While you're at it, ask them to check why the fridge isn't working.
Quote from: MrFrost on September 06, 2017, 06:05:33 pmQuote from: silent majority on September 06, 2017, 05:42:43 pmQuote from: ian1980 on September 05, 2017, 11:37:49 pmWhat are you all talking about?....... there's no issue here, it's just all your opinions...... we have letters praising our facilities.I note that this particular comment is obviously aimed at me. But your hypocrisy speaks volumes. For someone who works for a subcontracting company at the Keepmoat you were quick to argue their case, yet you're happy to bash another subcontractor at the Keepmoat.As for your misinterpretation of what I've put on this particular thread let me spell it out for you simple terms. I've probably spoken to the club about this topic more than any other supporter, and I've done it consistently for quite a few years now trying to force through improvements . However the point I've made on here is that just being armed with an opinion is never going to prove your argument especially when they can support their argument better than you can. They do have letters of support and emails from other supporters who aren't happy with the content of this thread. It doesn't matter whether you believe that or not they do have them.Furthermore they also have CCTV coverage that can more accurately measure the time taken to serve individual customer. Yes the queues can build up but how can you argue when the evidence is put before you? They also employ mystery shoppers to gauge the service levels and have senior staff patrolling the concourses to identify the hot spots.The points I have made is that the club are well aware of the situation, they are not hiding or shirking from their responsibility (why would they?) but if you intend to offer criticism at least do it with a level head, sarcasm is easy.Check the CCTV from the west stand at week.While you're at it, ask them to check why the fridge isn't working. Why don't you do it?
Quote from: silent majority on September 06, 2017, 06:10:02 pmQuote from: MrFrost on September 06, 2017, 06:05:33 pmQuote from: silent majority on September 06, 2017, 05:42:43 pmQuote from: ian1980 on September 05, 2017, 11:37:49 pmWhat are you all talking about?....... there's no issue here, it's just all your opinions...... we have letters praising our facilities.I note that this particular comment is obviously aimed at me. But your hypocrisy speaks volumes. For someone who works for a subcontracting company at the Keepmoat you were quick to argue their case, yet you're happy to bash another subcontractor at the Keepmoat.As for your misinterpretation of what I've put on this particular thread let me spell it out for you simple terms. I've probably spoken to the club about this topic more than any other supporter, and I've done it consistently for quite a few years now trying to force through improvements . However the point I've made on here is that just being armed with an opinion is never going to prove your argument especially when they can support their argument better than you can. They do have letters of support and emails from other supporters who aren't happy with the content of this thread. It doesn't matter whether you believe that or not they do have them.Furthermore they also have CCTV coverage that can more accurately measure the time taken to serve individual customer. Yes the queues can build up but how can you argue when the evidence is put before you? They also employ mystery shoppers to gauge the service levels and have senior staff patrolling the concourses to identify the hot spots.The points I have made is that the club are well aware of the situation, they are not hiding or shirking from their responsibility (why would they?) but if you intend to offer criticism at least do it with a level head, sarcasm is easy.Check the CCTV from the west stand at week.While you're at it, ask them to check why the fridge isn't working. Why don't you do it?Why should I?Let's face it, the club are ignorant to everyone who has an issue with it.Your claim that they have letters from supporters praising the kiosks is absolutely laughable.
When I think about it I find it shocking from centreplate that SM seems to be the one on here taking all the flack for them.I bet my last $$$$$ against a free supply of bovril and sausage rolls whenever I go to a game ,that some high management centreplate members are allways clicking onto VSC as a guest and reading this thread.Why don't someone within their ranks defend centreplate on this thread instead of doing nowt .
They do have letters of support and emails from other supporters who aren't happy with the content of this thread. It doesn't matter whether you believe that or not they do have them.
QuoteThey do have letters of support and emails from other supporters who aren't happy with the content of this thread. It doesn't matter whether you believe that or not they do have them.I'll choose not to ta! Anyone actively telling Centreplate they are doing a good job can only possibly be sat in hospitality. Its odd that anyone could find the time to fire an email to the club with praise and criticism of those giving feedback on here yet not one person has come up in support of Centreplate on the thread itself.
Quote from: wesisback on September 06, 2017, 10:06:53 pmQuoteThey do have letters of support and emails from other supporters who aren't happy with the content of this thread. It doesn't matter whether you believe that or not they do have them.I'll choose not to ta! Anyone actively telling Centreplate they are doing a good job can only possibly be sat in hospitality. Its odd that anyone could find the time to fire an email to the club with praise and criticism of those giving feedback on here yet not one person has come up in support of Centreplate on the thread itself. The occasions I've been in the hospitality its been excellent all the way through, on the concourses I've had cold coffee, cheeseburgers that are cold with the buns hard, asked for lager although theres no identification on the the price list what I may be served (Buds identified with a price however "lager" as stated on the main main pricelist could be rocket fuel or piss water it does not say ) warm coke tbh I rarely bother anymore.So out of interest do Centreplate pay Drfc a fixed amount every year/season end of, or do they pay drfc a fixed amount plus a percentage if sales go over and above a certain amount, or do they pay a percentage on all sales We'll never be told but I've got an idea which it is
Quote from: Dagenham Rover on September 06, 2017, 11:10:58 pmQuote from: wesisback on September 06, 2017, 10:06:53 pmQuoteThey do have letters of support and emails from other supporters who aren't happy with the content of this thread. It doesn't matter whether you believe that or not they do have them.I'll choose not to ta! Anyone actively telling Centreplate they are doing a good job can only possibly be sat in hospitality. Its odd that anyone could find the time to fire an email to the club with praise and criticism of those giving feedback on here yet not one person has come up in support of Centreplate on the thread itself. The occasions I've been in the hospitality its been excellent all the way through, on the concourses I've had cold coffee, cheeseburgers that are cold with the buns hard, asked for lager although theres no identification on the the price list what I may be served (Buds identified with a price however "lager" as stated on the main main pricelist could be rocket fuel or piss water it does not say ) warm coke tbh I rarely bother anymore.So out of interest do Centreplate pay Drfc a fixed amount every year/season end of, or do they pay drfc a fixed amount plus a percentage if sales go over and above a certain amount, or do they pay a percentage on all sales We'll never be told but I've got an idea which it is Are you suggesting that the middle one is the method they would pursue I. E. To be content at a certain level a ceiling so to speak because that would make sense. Given that the average spend per supporter of one of the highest in the EFL ; it may well be that the club have an increased commission, the higher turnover becomes therefore the incentive for Centreplate to increase sales substantially might not be in their best interests .It depends on the way the company / club have negotiated terms . Incidentally it's a shame that there hasn't been a replacement franchise for the cider one in the South East part of the Polypipe Stand .
Quote from: hoolahoop on September 07, 2017, 12:33:10 amQuote from: Dagenham Rover on September 06, 2017, 11:10:58 pmQuote from: wesisback on September 06, 2017, 10:06:53 pmQuoteThey do have letters of support and emails from other supporters who aren't happy with the content of this thread. It doesn't matter whether you believe that or not they do have them.I'll choose not to ta! Anyone actively telling Centreplate they are doing a good job can only possibly be sat in hospitality. Its odd that anyone could find the time to fire an email to the club with praise and criticism of those giving feedback on here yet not one person has come up in support of Centreplate on the thread itself. The occasions I've been in the hospitality its been excellent all the way through, on the concourses I've had cold coffee, cheeseburgers that are cold with the buns hard, asked for lager although theres no identification on the the price list what I may be served (Buds identified with a price however "lager" as stated on the main main pricelist could be rocket fuel or piss water it does not say ) warm coke tbh I rarely bother anymore.So out of interest do Centreplate pay Drfc a fixed amount every year/season end of, or do they pay drfc a fixed amount plus a percentage if sales go over and above a certain amount, or do they pay a percentage on all sales We'll never be told but I've got an idea which it is Are you suggesting that the middle one is the method they would pursue I. E. To be content at a certain level a ceiling so to speak because that would make sense. Given that the average spend per supporter of one of the highest in the EFL ; it may well be that the club have an increased commission, the higher turnover becomes therefore the incentive for Centreplate to increase sales substantially might not be in their best interests .It depends on the way the company / club have negotiated terms . Incidentally it's a shame that there hasn't been a replacement franchise for the cider one in the South East part of the Polypipe Stand . Sorry Hoola, inaccurate speculation again. Of course they're incentivised why wouldn't they be?As for the cider franchise that's not their remit but was a commercial agreement done by the commercial team at the club.
It's really simple. There is 8 pages to this thread now and I've not seen one customer with a even "satisfied " opinion on the food that is served.So why do we keep buying it every week? If everybody just stopped buying it then it would either change or improve. Without a doubt.If you are going to buy it and plug money towards it yet still moan that its just as shite as last week then its a completely counterproductive argument.
My personal opinion on this matter is that it is all over priced and crap but all I ever have there is,Drinks; a hot chocolate which is more sugar than chocolate so tastes horrid or cider but there's not much choice on that,Food; a pie or hot dog or burger but they're not that good either.So all I'll do is take my business elsewhere now and go somewhere before a game instead of complaining. To me in my view is if we all take our business elsewhere then they'll generate no money from it and they'll have to consider changing things but just my opinion on the matter not a dig at anyone.
Quote from: BigKeif on September 17, 2017, 04:10:48 pmMy personal opinion on this matter is that it is all over priced and crap but all I ever have there is,Drinks; a hot chocolate which is more sugar than chocolate so tastes horrid or cider but there's not much choice on that,Food; a pie or hot dog or burger but they're not that good either.So all I'll do is take my business elsewhere now and go somewhere before a game instead of complaining. To me in my view is if we all take our business elsewhere then they'll generate no money from it and they'll have to consider changing things but just my opinion on the matter not a dig at anyone.There's a burger van or two on the factories side of the ground near the XP thing, that's pretty good if you get the time to go before the game.